1. Booking Requests

Booking requests submitted through the website, WhatsApp, phone, or email are subject to confirmation by our team. Availability depends on service type, location, and scheduling capacity.

2. Appointment Confirmation

A booking is considered confirmed only after Orderly Well has reviewed the request and provided confirmation directly to the client.

3. Rescheduling

Clients may request rescheduling by contacting us in advance. We will do our best to accommodate changes based on availability.

4. Cancellation

Cancellations should be requested as early as possible. Late cancellations may affect scheduling priority for future bookings and may be subject to service-specific conditions where time or resources have already been reserved.

5. Refunds

If a deposit or advance payment has been made, refund eligibility will depend on the timing of cancellation, service preparation already completed, and any costs already incurred.

6. Non-Refundable Situations

• Reserved time slots canceled at very short notice.
• Custom preparation or coordination already completed.
• Cases where access to the property is not available at the agreed time without prior notice.

7. Service Delays

In rare situations, service may be delayed or rescheduled due to circumstances beyond our control, including access restrictions, weather, technical issues, or force majeure events.

8. Satisfaction and Service Review

If you have any concerns regarding your service experience, please contact us promptly so we can review the matter and provide reasonable assistance.

9. Contact

For any booking, cancellation, or refund-related questions, please contact Orderly Well through the contact page or our official communication channels.